The purpose of this research was to investigate the complex issues that people with disabilities (PWDs) in Cape Town face regarding access to transport, and to identify various possible interventions to alleviate challenges. The output was to design a set of solutions that presented feasible and sustainable business opportunities in the sector to address a critical area of exclusion for a significant minority group and their wider engagement in Cape Town society.

To do this, it followed a systematic approach to unpack the various themes that were involved. It measured the gap between demand and supply, benchmarked the building blocks to improve the efficiency of important operational functions, and conceptualized three business enterprises.

Business concepts were developed for a Demand Response Enterprise, a Fleet Management Enterprise, and a Driver Training Enterprise. The findings of this research fed into Phase 2 of the project: to conceptualise, implement, monitor and evaluate a business pilot in partnership with key service providers in Cape Town.

The key deliverables included:

  • Context Analysis – Desktop research, stakeholder interviews
  • GAP Analysis – Desktop research, stakeholder interviews, focus groups, small-scale survey
  • Function Benchmarking – Desktop research, stakeholder interviews
  • Business Conceptualization – Desktop research, stakeholder interviews

Key research outputs included:

  • Stakeholder Map and Database
  • Demand/Supply Gap Analysis
  • 37 semi-structured stakeholder interviews
  • Four semi-structured focus groups with Cape Town disability organisations and beneficiaries
  • Transport user survey for Cape Town PWDs, comprising 47 participants
  • Three business concepts